Returns & Exchanges
At Honolulu Pickleball Company, we want you to be fully satisfied with your gear; if your equipment doesn't meet your expectations on the court, you can return it within 30 days of delivery. All items must be in original condition with tags attached to qualify for a full refund or exchange.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Package Your Gear
Securely pack your items in their original packaging, ensuring that paddles are protected and all apparel includes original hangtags.
Ship It Back
Print the prepaid shipping label provided via email and drop off your package at any authorized carrier location.
Receive Your Refund
Once our team inspects the returned equipment, we will process your refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing